ControlUp helps IT resolve physical desktop issues faster,prevent tickets and reduce IT spend.

Close tickets faster:

• Realtime reporting across networks, devices, OS, and applications to find root cause
• Unified communications optimization to solve the hardest support cases
• Mass healing on many devices consolidates support for widespread issues
• Unsupported network metrics to know when users have remote networks issues

Prevent support incidents:

• Automation allows IT to push solutions to address known issues automatically
• Custom alerts and notifications inform IT and end-users when services are degraded
• ServiceNow integration helps automate the creation & closer of tickets
• Access to historical performance data and exported granular reports to CSV help IT
identify and explore chronic EUC issues

Reduce spend:

• Software use and utilization metrics provide insight into the existence of shelfware
• View hardware & software inventory allowing IT to perform faster audits
• SaaS-based platform, end-to-end view, single sign-on & authentication, across
departments consolidates tools and consoles
• Remote control, shadowing, file transfers, and shell enab